INTRODUCTION
This privacy policy sets out how TÓYÒSÍ uses and protects any information that you give when you use this website or share personal information with TÓYÒSI through email.TÓYÒSÍ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or through email, then you can be assured that it will only be used in accordance with this privacy statement. This privacy notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.
How we collect personal information from you
We may collect information directly through the website, or through the browser information provided when you connect to the website, or when you communicate with TOYOSI directly via email, phone or correspondence.
WHAT INFORMATON WE COLLECT FROM YOU
The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted, the access status, and your IP address.
If you use our services, personal data isrequired to fulfil the requirements of a contractual or service relationship, which may exist between you and our organisation. Depending on the services used, we may collect the following information:
● Email Address
● Name, address, phone number and postcode
● Language preference
● Newsletter subscription preferences
● Favourite product information
● Browser location (Country), Browser information (Type and Version)
● IP Address
HOW WE MIGHT USE YOUR INFORMATION
We require this information to understandyour needs and provide you with a better service, and in particular for the following reasons:
● The Sales and distribution of products and services
● Improvement of our products and services
● Communicate to resolve any sales or support issues
● Personalisation of the website according to your interests
● Information, system, and network security
WHEN WE SHARE YOUR INFORMATION
To maintain and improve our services, your personal data may need to be shared with or disclosed to service providers, other Controllers or, in some cases, public authorities. We may be mandated to disclose your personal data in response to requests from a court, police services or other regulatory bodies. Where feasible, we will consult with you prior to making such disclosure and, in order to protect your privacy, we will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.
If you have purchased any of our goods, we may disclose data to the following:
● UPS, for parcel deliveries.
● FIRA (Furniture Industry Research Association), for product support issues
How long will we keep your information?
Information collected through the website will be retained in accordance with the following:
Customer Information.
● A website account is active if someone has logged into the account within a 5 year period, after which the account is considered dormant.
● All customer data is retained while the account is active.
● Dormant accounts are automatically deleted.
● Any 3rd party addresses provided by website customers are treated as customer data.
● Expired Access tokens (used for website log-in) are retained for 1 month.
Newsletter Information.
● Explicit consent will be required before sending newsletters via email to the customer.
● If you don’t have a website account, newsletter unsubscribe information is held for 12 months, then deleted.
Sales Information
● Basket data will be held for no longer than 1 month
● If a sale is completed, data will be kept for a minimum of 5 years, and in line with relevant laws and legal requirements.
Brochures
● Long term data will be anonymized to be used for statistics.
● Postal addresses are treated as customer information.
Press
● Press download information is treated as customer information
Support Information
● Performance, operation, security, and support logs, also security and support emails will be kept for no longer than 24 months.
How do we look after personal data (Security)
We limit the amount of personal data collected only to what is fit for the purpose as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic.We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.
Secure transactions
All sales transactions are secured by 256 bit SSL encryption when communicating with the server. This can be seen by the use of 'https' in the website address and the padlock icon / green text used next to the website address in the browser. Optionally by clicking on the padlock icon you may be able to see details of our security certificate issued by GlobalSign, to TOYOSI Ltd (this functionality is browser dependant).
Credit Card Details
We do not store or process credit card details on our site. Any credit card details you provide are processed by our payment provider, SecureTrading, via an 'iframe'.
Secure Trading hold and process any credit card details provided. Once a transaction is complete we may hold a reference to the previous transaction, which is held against your account details. This then allows you to use the same credit card again